Privacy Policy

1. Introduction

SkyOS Air Ticket Services (“SkyOS,” “we,” “us,” or “our”) respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit https://skyosairticketservices.com (the “Website”), contact us, request travel assistance, make or inquire about a flight booking, or otherwise interact with our services.

This Privacy Policy is intended for customers and visitors in the United States and describes our practices in connection with the Website and related customer-service activities.

2. Information We May Collect

Depending on how you interact with SkyOS, we may collect the following categories of information:

Contact information: name, email address, telephone number, mailing address, and other contact details. • Travel and booking information: departure and arrival cities or airports, travel dates, passenger names, booking or reservation details, airline information, itinerary information, special service requests, and other information needed to assist with travel arrangements.

Transaction information: payment-related information, billing details, transaction amounts, booking references, and related records. Payment card details may be processed directly by a payment processor or booking provider rather than stored by SkyOS.

Communications: information contained in emails, contact forms, telephone calls, messages, support requests, and other communications with us.

Device and usage information: IP address, browser type, device type, operating system, pages visited, referring URLs, approximate location derived from IP address, timestamps, and similar technical information. • Cookie and analytics information: information collected through cookies, pixels, tags, analytics tools, and similar technologies, subject to the settings and tools used on the Website.

Information you voluntarily provide: any other information you choose to submit to us.

3. How We Collect Information

We may collect information directly from you when you submit a form, request a quote, contact customer support, request booking assistance, communicate with us, or otherwise provide information.

We may also receive information from service providers and business partners involved in fulfilling a booking or support request, such as airlines, reservation systems, travel suppliers, payment processors, fraud-prevention providers, communications providers, analytics providers, hosting providers, and other vendors, where appropriate and permitted by law.

4. How We Use Personal Information

We use the personal information we collect for various purposes, including to:

• Provide, arrange, manage, and support flight-booking and travel-related services.
• Respond to inquiries, requests, complaints, and customer-service communications.
• Process or facilitate payments and transactions.
• Communicate with you about reservations, changes, cancellations, refunds, schedules, service updates, and other travel matters.
• Verify information, prevent fraud, protect the security of our Website and services, and investigate suspected misuse.
• Operate, maintain, troubleshoot, and improve the Website and our services.
• Conduct analytics, understand Website usage, and improve user experience.
• Send service-related communications and, where permitted by law, marketing or promotional communications. You may opt out of marketing communications at any time.
• Comply with legal obligations, regulatory requirements, court orders, and lawful requests.
• Establish, exercise, or defend legal claims and protect the rights, property, safety, and security of SkyOS, our customers, and others.

5. Legal and Business Purposes

We process information only for legitimate business and service purposes, including fulfilling requested services, communicating with customers, complying with legal obligations, maintaining security, preventing fraud, and improving our operations. Where applicable law requires consent or provides a specific legal basis or consumer choice, we will follow those requirements.

6. Sharing and Disclosure of Information

We may disclose personal information to categories of recipients that help us operate the business and provide requested services, including:

• Airlines, reservation systems, Global Distribution Systems (GDS), travel suppliers, and other booking partners.
• Payment processors, financial institutions, and transaction service providers.
• Website hosting, cloud, IT, security, analytics, communications, and customer-support providers.
• Fraud-prevention, identity-verification, and risk-management providers.
• Professional advisers, insurers, auditors, and legal or compliance service providers.
• Government authorities, law enforcement, courts, or other parties when disclosure is required or permitted by law.
• A successor, buyer, investor, or other party in connection with a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction.

We do not disclose personal information to third parties except as described in this Privacy Policy, as directed or authorized by you, or as otherwise permitted or required by applicable law.

7. Cookies and Similar Technologies

The Website may use cookies and similar technologies to operate the Website, remember preferences, understand traffic and usage, improve performance, and support analytics or marketing functions.

You can control cookies through your browser settings and, where available, through Website privacy or cookie controls. Disabling certain cookies may affect Website functionality.

If SkyOS uses third-party analytics, advertising, or similar technologies, those providers may process information according to their own privacy policies and applicable settings.

8. Analytics and Third-Party Services

We may use third-party services such as website analytics, hosting, security, communications, payment, booking, and customer-support tools. These providers may receive information necessary to perform services for SkyOS.

For example, if Google Analytics or another analytics service is enabled on the Website, technical and usage information may be processed according to the applicable provider’s terms and privacy practices. SkyOS will configure such services in accordance with applicable law and our business requirements.

9. Payments and Booking Providers

When you purchase or arrange travel services, payment or booking information may be processed by third-party payment processors, airlines, reservation systems, GDS providers, or other travel suppliers. SkyOS may not directly store complete payment-card information when a third-party processor handles the transaction.

The privacy practices and terms of the applicable payment, airline, reservation, or travel provider may also apply to information processed by that provider.

10. Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain business and transaction records, resolve disputes, prevent fraud, comply with legal and regulatory obligations, enforce agreements, and support legitimate business purposes.

Retention periods may vary depending on the type of information, the nature of the relationship, the purpose for which the information was collected, and applicable legal requirements. When information is no longer required, we may delete, de-identify, or securely dispose of it, subject to applicable law and legitimate recordkeeping requirements.

11. Your Rights

Retention periods may vary depending on the type of information, the nature of the relationship, the purpose for which the information was collected, and applicable legal requirements. When information is no longer required, we may delete, de-identify, or securely dispose of it, subject to applicable law and legitimate recordkeeping requirements.

If a security incident occurs, SkyOS will take steps required by applicable law, which may include investigation, mitigation, and required notifications.

12. Your Privacy Rights

Depending on your state of residence and applicable law, you may have rights regarding personal information, including rights to access, know, correct, delete, obtain a copy of, or object to certain processing of personal information, and rights to opt out of certain sales, sharing, targeted advertising, or profiling activities where applicable.

Some rights are subject to legal exceptions, verification requirements, and other limitations. We will not unlawfully discriminate against you for exercising a privacy right.

To request access, correction, deletion, or other privacy assistance, contact us using the information in Section 16. We may need to verify your identity before completing certain requests. We will respond within the time required by applicable law.

13. California Privacy Rights

If the California Consumer Privacy Act (CCPA), as amended, applies to SkyOS and to your information, California residents may have additional rights, subject to applicable thresholds, exceptions, and verification requirements. These may include rights to know/access, delete, correct, opt out of certain sales or sharing, limit certain uses of sensitive personal information where applicable, and receive equal treatment for exercising applicable rights.

Where required by law, SkyOS will provide appropriate methods for submitting privacy requests and will honor applicable opt-out preference signals. If you are a California resident and believe the CCPA applies to your request, contact us at support@skyosairticketservices.com and identify the nature of your request as a “California Privacy Request.”

14. Delaware Privacy Rights

SkyOS is based in Wilmington, Delaware. To the extent applicable Delaware privacy law applies to SkyOS’s processing of your personal data, we will provide the rights and privacy choices required by applicable Delaware law, subject to statutory exceptions and verification requirements.

Requests may be submitted using the contact information below. Where applicable, you may also have a right to appeal a decision concerning a privacy request. We will provide instructions for an appeal when required by law.

15. Children’s Privacy

The Website and services are not directed to children under 13, and SkyOS does not knowingly collect personal information online from children under 13. If you believe a child has provided personal information to us, please contact us so that we can review and take appropriate action.

Where applicable law sets a higher minimum age or provides additional protections for minors, SkyOS will comply with those requirements.

16. International and Cross-Border Processing

SkyOS serves customers in the United States and may work with airlines, reservation systems, travel suppliers, technology providers, and service providers located in different jurisdictions. As a result, personal information may be processed or stored outside the state or country in which you reside, subject to applicable law and appropriate safeguards where required.

17. Third-Party Websites and Services

The Website may contain links to third-party websites, airline websites, travel suppliers, payment providers, social-media services, or other external services. SkyOS is not responsible for the privacy practices, content, security, or policies of third parties. We encourage you to review the privacy policy of each third-party service you use.

18. Do Not Track and Privacy Signals

Some browsers and devices provide privacy preferences or signals. SkyOS will respond to such signals to the extent required by applicable law and based on the functionality implemented on the Website. The availability and effect of any privacy signal may depend on the applicable law and the nature of the processing involved.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices. When we make material changes, we may provide additional notice where required by law. The updated policy will be posted on this page with a revised effective date.

Your continued use of the Website after an updated policy becomes effective means that you have been provided notice of the updated policy, subject to applicable law.

20. Contact Us

If you have questions about this Privacy Policy or want to submit a privacy request, contact:

• Phone: +1 888 700 7078
• Email: support@skyosairticketservices.com
• Website: https://skyosairticketservices.com/

For privacy requests, please include enough information for us to understand and verify your request, while avoiding unnecessary sensitive information in the initial email.